Return and Exchange Service

By placing your order, you acknowledge and accept the following terms:

Return and exchange requests are subject to the seller's policy and approval. AJBuy cannot guarantee that a seller will accept a request.

• If you change your mind, order the wrong item, buy too many items, or decide the shipping cost is too high, you must pay all return or replacement shipping costs and the applicable AJBuy service fee.
• If the seller sends the wrong item or the warehouse confirms a major quality issue, the seller is generally responsible for the return and replacement shipping costs. You remain responsible for the AJBuy service fee.
• Minor defects, loose threads, slight stains, small packaging differences, batch variations, and color differences caused by lighting or screen settings are not normally treated as quality issues.
• Defects clearly disclosed on the seller's product page, including those affecting discounted or clearance products, are not eligible for quality-related returns or exchanges.
• If an item is damaged during domestic transportation in China, responsibility and compensation will depend on the courier's investigation.
• Refunds are based on the actual purchase price paid by AJBuy on your behalf. Seller discounts, shipping fees, handling charges, and other incurred costs may be non-refundable.
• Return and exchange service fees may apply. The current fees and shipping costs will be confirmed before your request is processed.

After delivery, product-quality claims are accepted only within the seller's or manufacturer's warranty period. You must provide the original purchase receipt, warranty card, photographs, videos, and any other evidence requested.

AJBuy may contact the seller or manufacturer in mainland China to request a repair, return, exchange, or compensation. The final outcome depends on the seller's warranty terms and approval, and AJBuy cannot guarantee that your preferred resolution will be accepted.

AJBuy does not charge an agency service fee for eligible warranty assistance, but you are responsible for all return and reshipping costs.

After-sales service is not available for:

• Products outside the applicable warranty period
• Products without the original receipt or required warranty documents
• Products that have been modified, repaired, replaced, or altered without authorization
• Products with missing parts, accessories, or original components
• Unsealed software, discs, recordings, or similar products
• Damage caused by misuse, improper handling, normal wear, or the nature of the product

Do not return any product directly to a seller without first contacting AJBuy and receiving return instructions. Unauthorized returns may be rejected and may not qualify for a refund or exchange.